BP deeply regrets the spill that has occurred in the
Gulf of Mexico as a result of the Deepwater Horizon
Incident. BP takes full responsibility for responding to
the Deepwater Horizon Incident
Items covered by claims
BP is committed to paying all
legitimate claims for damages resulting from the oil
spill and necessary response costs. This includes:
- Property damage
- Net loss of profits and earning capacity
- Subsistence loss and natural resource damage
- Removal and cleanup costs
- Cost of increased public services
- Net loss of government revenue
BP also will evaluate all claims for bodily injury even
though they are not payable under the Oil Spill
Pollution Act of 1990.
Individuals and businesses
BP has established a process for
individuals and businesses to file claims to cover
losses and/or damage. File a claim by calling the
toll-free number, 1-800-440-0858 (TTY device
1-800-572-3053), or by submitting a form online:
If you file a claim via the
toll free number, 1-800-440-0858 (TTY device
1-800-572-3053)
- You will be given a claim number by the call
center. It is important that you keep your claim
number. You will need this information.
- After you have your claim number, a claim
adjuster will contact you, or you can visit a claim
center.
- If you visit the claim center, you will need to
have documentation to support your claim and a photo
ID.
- If you talk with a claim adjuster on the phone,
documentation can be sent by mail, email, or fax.
- See below for what type of documentation is
needed for each type of claim.
If you file a claim online at
www.bp.com/claims:
- You will be called and provided a claim number,
usually the same day.
- After you have your claim number, a claim
adjuster will contact you, or you can visit a claim
center.
- If you visit the center, you will need a photo
ID and documentation to support your claim.
- If you talk with a claim adjuster on the phone,
documentation can be sent by mail, email, or fax.
- See below for what is needed for each type of
claim.
Visit a Claims Office
You may visit one of the 25 BP
Claims Offices; however, we recommend that you first
obtain a claim number by calling the toll free number
1-800-440-0858 (TTY device 1-800-572-3053). This will
help avoid delays.
Claims by mail
You may submit a claim via mail by
sending it to: ESIS, One Beaver Valley Road, Wilmington,
DE 19803
Other information
You should only file one
claim. You can report different types of
damages on the same form with the same claim number.
Exceptions include if you are reporting property damage
for more than one real estate property. If this is the
case, file a separate form for each address. Claim
adjusters can answer any questions or deal with
exceptions.
Claims that are of large monetary value or are based on
complex economic predictions of loss should be sent to
ESIS, One Beaver Valley Road, Wilmington, DE 19803.
These claims will be handled by specialized adjusters
with the assistance of accountants and lawyers.
Government entities
States, parishes, counties and local
government and other political subdivisions that have
incurred expenses responding to the Deepwater Horizon
Incident and oil spill will have a separate dedicated
process. Government entities can send their claims to
ESIS Government Entity Claims, One Beaver Valley Road,
Wilmington, DE 19803. The fax number is (302) 476-6272.
Local government entities may submit claims by phone by
calling (302) 476-7732. All government claims will be
handled by a specialized team and will be given high
priority.
BP has made advanced funds available to the states of
Louisiana, Mississippi, Alabama and Florida, as well as
several local parishes in Louisiana. Local Government
Entities are not required to submit claims to the states
and parishes who received advanced funds prior to
submitting claims to BP.
Supporting documentation
You will need to provide photo ID
and documentation supporting your loss. Below is
information about what is needed to support various
claims.
Loss of income or net profit
claim documentation can include:
- Tax records
- Trip tickets
- Wage loss statements
- Deposit slips
- Boat registrations
- Copies of your current fishing license
Deckhands and others that work on a cash-only basis can
also submit claims. They will need to provide photo ID
and a copy of a pay stub or another document showing how
much money they earn. They will also need to provide a
phone number for their captain or manager to confirm
employment.
Commercial economic loss
claims may require additional business specific
records.
Property damage claims can require
photographs and replacement or cleaning receipts.
Larger property damage claims may
require on-site inspection by a claim adjuster.
Loss of rental claims can include prior
occupancy rates, cancellations, tax records, and
bookkeeping records.
Bodily injury claims are not payable
under the Oil Pollution Act of 1990; however, BP will
evaluate each bodily injury claim submitted on a
case-by-case basis. You will need to provide medical
records, medical bills, or pharmacy records to support
the claim.
Loss of income or net profit
Loss of income or net profit payments
are made in advance because individuals and businesses
need to pay their bills. Advance interim payments are
made to claimants who are not receiving their ordinary
income or profit while the cleanup is underway.
The process works as follows:
- Once your supporting documentation is received,
your claim will be evaluated, and you will be
notified if an advance payment will be provided for
your claim.
- The advance payment will be up to the equivalent
of one month lost income, based on documentation you
provide. The advance is not based on actual income,
and you may receive supplemental payments if
documented losses are larger than the amount of the
interim advance payment.
Second payments
If you were given an interim advance
payment for loss of income or net profits before June 1,
you are eligible for a second payment. The second
interim advance payment will be for the same amount as
the first payment you received. No check will be
reduced.
Individuals and businesses will receive their second
payment about 30 days after their initial advance
payment was received. For example, if you received a
payment on May 15, you will receive a second interim
advance payment about June 15. Checks will be mailed to
you along with a letter that is printed in four
languages - English, Spanish, Vietnamese, and Khmer.
If you are receiving your first interim advance payment
in June, the claims center will communicate with you
about any further possible payments.
BP will continue to evaluate whether additional payments
are appropriate because claimants remain out of work due
to the spill.
Supplemental payment
If you have losses that are larger
than the amount of any interim advance payment, you must
work with a claim adjuster to discuss those losses.
Those who have provided documentation that demonstrates
the losses actually incurred are larger than the total
amount of interim advance payments received will receive
a supplemental payment for the difference. This payment
will be provided by a claim adjuster after talking with
the individual or business owner.
Help after you file a claim
You may call 1-800-573-8249 to check
on the status of a claim if you have a claim number and
have not heard from a claim adjuster. You should be
prepared to provide your name, address and claim number
so that the claim can be more easily located.
Legal representation
An attorney is not necessary to
submit a claim to BP. Some claimants may want to seek
the advice or assistance of an attorney. BP pledges to
treat claimants represented by attorneys the same as
claimants proceeding without the assistance of an
attorney.
You and your attorney may prefer that you deal with BP
or its adjusters directly. In that event, your attorney
must consent in writing. To assist you, we have provided
the attached authorization in the link below, which will
allow us to communicate with you directly with respect
to your claim(s).
Your attorney must send a letter of
representation or the 'Attorney representation form' to
ESIS, Inc.
Fax: 302-476-6272
Mail: ESIS, Inc.
1 Beaver Valley Road
1 West
Wilmington, DE 19803
If you are an attorney, filing on behalf of claimant(s),
please fax a letter of representation to ESIS, Inc. at
302-476-6272
Translators available
Some of the Claims Offices are
staffed with translators including the following:
For Vietnamese:
- Bayou LaBatre, AL
- Bay St. Louis, MS; Biloxi, MS
- New Orleans , LA
- Boothville-Venice, LA
- Gretna/Belle Chase, LA
For Spanish:
- Bayou LaBatre, AL
- Bay St, Louis, MS
- Orange Brach, AL
- Mobile, AL
For Khmer
BP Community Offices also have translators. Additional
translators will be provided as needed at Claims
Offices.
Materials are available in:
Fraud
A fraud reporting hotline has been
established at: 1-877-359-6281. All potential claims of
fraud, waste, or abuse will be investigated by a
dedicated Special Investigation Unit, and where
appropriate, submitted to authorities.
Anyone submitting false claims may be subject to civil
and criminal prosecution under Federal law.
Our commitment to resolving
pending claims
BP is committed to working with
individuals to ensure that ALL legitimate claims are
paid. We have asked the companies processing claims to
assist individuals and businesses that may be
experiencing difficulty identifying or locating
necessary information.
BP deeply regrets that you have been impacted and
inconvenienced.
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